Professional

I've been given unique opportunities by amazing companies, and feel I've taken full advantage of them. Below is an overview of that explains my passion for the skills and roles I've picked up over my career. 

If you're looking for the thousand-foot view of my career, check out LinkedIn and my resumé, or contact me.

Customer Service (Retail & SaaS)

The day I turned 14, I was bagging and loading groceries into cars at Hy-Vee, a local chain-grocer. Their motto at the time was "A Helpful Smile In Every Aisle", and their love for their customer was genuine. Since it was my first job, flawless customer service was all that I knew from then on, and I'm grateful to have been part of their vision. Giving a customer the best possible experience, and making it right if it's not, goes far beyond pleasantries. It's your marketing, it's your public relations and it's a permanent aspect of your product.

After five years shaping what customer service means for tech giants like Squarespace, I'm consulting top-tier SaaS companies on how to keep customer service teams lean and centered on product improvement. Customers deserve products that meet or exceed their needs, and brands who are willing to meet them in their vision and narrative.

 

Brand Identity

My interest in brands and their identity comes from my background in Psychology. Some approach a brand visually first, where I'm interested in a full understanding of the demo

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Broadcast (Radio & Podcasts)

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Suspendisse faucibus, nunc et pellentesque egestas, lacus ante convallis tellus, vitae iaculis lacus elit id tortor. Vestibulum purus quam, scelerisque ut, mollis sed, nonummy id, metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Sed aliquam, nisi quis porttitor congue, elit erat euismod orci, ac placerat dolor lectus quis orci. In consectetuer turpis ut velit. Fusce vel dui.

 

Writing (Longform & Poetry)

Maecenas nec odio et ante tincidunt tempus. Pellentesque egestas, neque sit amet convallis pulvinar, justo nulla eleifend augue, ac auctor orci leo non est. Sed a libero. Donec elit libero, sodales nec, volutpat a, suscipit non, turpis. Cras id dui.

Suspendisse faucibus, nunc et pellentesque egestas, lacus ante convallis tellus, vitae iaculis lacus elit id tortor. Vestibulum purus quam, scelerisque ut, mollis sed, nonummy id, metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Sed aliquam, nisi quis porttitor congue, elit erat euismod orci, ac placerat dolor lectus quis orci. In consectetuer turpis ut velit. Fusce vel dui.

 

Business Operations

Maecenas nec odio et ante tincidunt tempus. Pellentesque egestas, neque sit amet convallis pulvinar, justo nulla eleifend augue, ac auctor orci leo non est. Sed a libero. Donec elit libero, sodales nec, volutpat a, suscipit non, turpis. Cras id dui.

Suspendisse faucibus, nunc et pellentesque egestas, lacus ante convallis tellus, vitae iaculis lacus elit id tortor. Vestibulum purus quam, scelerisque ut, mollis sed, nonummy id, metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Sed aliquam, nisi quis porttitor congue, elit erat euismod orci, ac placerat dolor lectus quis orci. In consectetuer turpis ut velit. Fusce vel dui.

 

Software Development (Javascript & Python)

Maecenas nec odio et ante tincidunt tempus. Pellentesque egestas, neque sit amet convallis pulvinar, justo nulla eleifend augue, ac auctor orci leo non est. Sed a libero. Donec elit libero, sodales nec, volutpat a, suscipit non, turpis. Cras id dui.

Suspendisse faucibus, nunc et pellentesque egestas, lacus ante convallis tellus, vitae iaculis lacus elit id tortor. Vestibulum purus quam, scelerisque ut, mollis sed, nonummy id, metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Sed aliquam, nisi quis porttitor congue, elit erat euismod orci, ac placerat dolor lectus quis orci. In consectetuer turpis ut velit. Fusce vel dui.